We want you to be completely satisfied with your purchase. If something isn't right, you have several options within 30 days of receiving your item.

Eligibility
To use one of the options below, contact us at info@solveyofficial.com within 30 days of receiving your order, with your order number.

Your options

1. Refund
   Return the item to its original warehouse in China. Return shipping, customs duties, and any processing fees are your responsibility. Once the item is received and inspected, you will be refunded the full purchase amount.
   
2. 30% Partial Refund
   Keep the item and receive a 30% refund of the purchase price. Nothing to return to us.
3. Full Store Credit
   Keep the item and receive store credit for the full purchase amount. Nothing to return to us.

Let us know which option works best for you at info@solveyofficial.com, and we'll process it right away.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of gift cards or store credit.

14-day cooling-off period for the European Union
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. For option 1, your item must be in the same condition that you received it, unworn or unused, with its tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds and store credit
For option 1, we will notify you once we have received and inspected your return, and let you know if the refund has been approved. For options 2 and 3, processing begins as soon as your request is confirmed, with no inspection required. Approved refunds are issued to your original payment method within 10 business days; store credit is issued immediately. Please note that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@solveyofficial.com